Return of purchased goods

The customer has the right to return the purchased products or request a replacement within 15 days from the buying date.

The return of the goods or replacements are accepted during the working hours and days of our shop. In case you are located out of Athens, you are kindly requested to send back the goods with a courier of your own choice since the freight cost of the returned goods are under your expenses.

  • Do not neglect to include in the parcel a form indicating the reasons you are returning the purchased goods as well as the original receipt or commercial invoice.
    As long as our technical department decides that the returned goods are defective, we will return the freight charges back to you. Before returning purchased goods, you need to contact us in order to inform us.
    Please pay special attention during the selection of the products you intend to buy.  Make sure to keep stored for a while the receipt or commercial invoice.
  • The package of the product should be in excellent condition without the security tapes being torn off or destroyed. Make sure that the returned goods are accompanied by the original receipt or commercial invoice, otherwise it will not be accepted.
  • In case the package is destroyed, the shop retains the right to issue a credit note with a lower value of the returned goods. This will depend of the condition of the package.
  • Returns are not accepted for goods that are ordered upon customer’s demand, after having received a deposit for their order, since these goods do not belong to the ordinary stock of the company.